Warning to potential buyers considering doing business with GUANGZHOU XUZHONG FOOD MACHINERY CO., LTD.
We purchased a machine that, upon arrival, was found to be in direct violation of several EU safety directives. To make things worse, the machine also required an air compressor for operation, a VITAL piece of information that was never disclosed to us during the purchasing process.
When we raised these issues, seeking a resolution, the response from GUANGZHOU XUZHONG FOOD MACHINERY CO., LTD was it's your problem and we don't accept returns.
We have losses of $17,000 for the machine, in addition to $3,000 spent on shipping and taxes. We are now also in possession of a machine that is not only non-compliant but unusable!
DO NOT MAKE THE SAME MISTAKE AS US. AVOID THIS SELLER!
customer said our machine Violate European electrical regulations，that is not correct. because our machine has already got CE certificate. if not allow to use in European country . how can we get CE certificate? before customer order it . we have told this buyer about the air compressor . and customer was also clear to the air compressor .he know he need to prepare for a a air compressor for the machine . please check the attachment. if machine has no quality problem. we don't accept malicious refund， customer cannot apply return because of high price air compressor in his market